Interior Minister Visits CSU 112 System Aimed at Optimising Emergency Response. On Monday 4 July 2016, Minister of the Interior, Dan Kersch, paid a visit to the Central Emergency Relief (CSU 112) to verify the effectiveness of the new “ELS-Einsatzleitsystem”, the new process for treating calls and response management.

After being presented in mid-March at a press conference, the system became operational on 28 June 2016.

During his visit, Minister Kersch stated that the system’s commissioning forms a key element of the operational reform of the emergency services. Alongside the implementation of the RENITA digital network, as well as the new chain of command, the new ELS will aim to optimise national operational control means.

The minister welcomed the commitment of all stakeholders linked to the ELS project, professionals and volunteers, who have contributed to the implementation of what he termed an ambitious project. He emphasised, however, the importance of enhancing the experience of players in the field to optimise the operation of the new system.

The presence of an additioanl operator at CSO 112 from the Fire and Ambulance Department of Luxembourg City highlighted their commitment to intensifying their integration into the future public institution of the “Corps grand-ducal d’incendie et de secours” (“Grand Ducal Fire and Rescue Corps”).

The optimisation of the regulation at CSU 112 depends, on one hand, on the new software standardisation of emergency response, which displays preconfigured questions for the operator to ask to ensure a comprehensive collection of information about the incident in question without losing time. This collection will precisely identify which emergency resources are required and will provide a rapid, structured and optimised alert.

Secondly, the CSU 112 draws on location and emergency routing software which provides the CSU 112 with an instant overview of the support available which means the fastest back-up can then be sent to the scene of the incident. This tool also calculates the travel time of SAMU based on a ground or air vector and relays this information to the SAMU doctor to enable them to decide which would be most suitable to the case at hand.

The government provided €3.8 million in funds to the project, deeming it an important project for the security of the country’s residents.