The Inspectors have praised the “helpful and kind” staff at a Radcliffe care home, as they gave it a clean bill of health.
Half Acre Care Home has been rated as ‘good’ in all aspects following a visit from the Care Quality Commission last month.
The facility, in Higher Ainsworth Road, was commended for the positive relationships between residents and staff in a report published earlier this month.
Melissa Johnson, the home’s manager, said: “I’m really proud of what the staff have achieved and the good outcome that we have had.
“Staff have worked really hard for the last 12 months and it has really paid off.”
Last year, two former carers at the home were jailed for neglect when an 87-year-old woman fell on the floor and fractured her pelvis in May 2014.
The report said: “We observed there were good interactions between staff and people who used the service. People told us staff were kind, knowledgeable and caring.
“We saw that the quality of care plans gave staff sufficient information to look after people accommodated at the care home and they were regularly reviewed. Plans of care contained people’s personal preferences so they could be treated as individuals.
“There was a record kept of any complaints and we saw the manager took action to investigate any concerns, incidents or accidents to reach satisfactory outcomes. There had not been any complaints since the last inspection.
“Staff, people who used the service and family members all told us managers were approachable and supportive.”
The purpose-built home is registered to provide accommodation for up to 32 older people who require personal care, and also met all of the inspectors’ regulations when it was last visited in 2014.
Inspectors added: “On the second day of the inspection it was a warm, sunny day and several people asked if they could sit outside for lunch.
“Staff made arrangements for their meal to be served in the garden area and set up music and tables for people to provide a party type atmosphere. Ten people enjoyed their lunch outside.”